All the personalization information from an order will appear in your BigCommerce Order manager.
This information includes:

  • All the personalization fields the customer entered. For example text inputs, color choices, etc.
  • A link to the preview the customer was seeing when buying.
  • A link to the production file (if you are using Customily's Preview + Production Plan).
  • If your product lets customers upload their own picture, a link to the raw uploaded picture.
To be able to see the preview and the print file on your order information, this things need to be added as options on your product options. Learn how to do that here.

To find your personalization information within the order

1. Browse to BigCommerce Order manager.

2. Find the customer order you want to get the information from and click to expand it and view the details.

3. In the right section of the order details, you will find the fields the customer entered, the dropdowns and swatches he chose, a link to the preview, and a link to the image uploaded by him (if your product has image upload), and the production file link (if you are using our preview + production plans).

To download the production file just copy the URL in a new tab of your browser. The file will be downloaded on your browser's defined download folder.


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