If you want to add the production file link from Customily inside the order confirmation email your customers will get once they place an order, you just need to edit the template that Shopify uses to create those emails. For more information on this, we recommend you read the following articles:

There you’ll find all the information you need to know on how to properly edit Shopify’s email template.

Customily stores the production file URL in the order properties, so you can easily access it through the line item properties. In this case, the specific property for the production file is called:


Here’s an example of how you would use it in the order confirmation email template from your store:

{% if line.properties['_customily-production-url'] != blank %}
{{ line.properties['_customily-production-url'] }}
{% endif %}
Once you copy this, a link to download the production file will be added to the order confirmation email!

Keep in mind

The email confirmation template may vary from store to store. You have to find the line in your Shopify template where the product item is inserted and add the production file URL in the right place.


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