If you’re selling Monjo products on your store, then two transactions take place:
- A customer purchases a product from your store, and they pay you using your store’s payment platform.
- The order comes through to us from your linked store, and then we bill you for the Monjo fulfillment of that order.
The difference between your retail price and order costs makes your profit from each sale.
Why can’t online store owner’s customers pay Monjo directly?
Monjo works as a white-label printing service on behalf of online store owners. In this case, the online store owners, meaning you, pay Monjo for a service. In most cases, your customers buy from you via a store or marketplace. Since Monjo doesn’t host the store platform, it’s not involved in that transaction between you and your customer.
What's the difference with Customily's transaction fee?
Customily's transaction fee is independent from Monjo fulfillment and shipping costs.
Customily's transaction fee is covering the creation of the personalized print file, that then Monjo will use to fulfill the product. Transaction fees are charged based on your whole usage of Customily on a specific month.
Fulfillment and shipping costs are charged whenever an order goes to fulfillment.
How do I set up billing method for my Monjo orders?
- Head on to Account Settings on the left menu
- Open the POD Billing tab.
- Add your billing information
- Click Add Credit Card to load your billing information.
If you don't see the POD Billing tab
Try publishing a product using Monjo, and then come back to the account settings. For that, head to start, choose publish new product, select Monjo as the POD, choose any product and any design, and save the product as a draft. Once you do this, come back to the settings, refresh the page if necessary and you'll see POD Billing.
Once billing for your orders start you will find all your bills under the POD integrations tab.