When working with PixPOD and Customily, Customily will share your order information directly with PixPOD via API. This means that for every order you receive of a product that has Customily, we will share with PixPOD the order information (customer details, products in the order, etc.) with the unique print file needed to fulfill that personalization.
The whole product-to-order cycle is:
- Publish your product in Customily using a PixPOD product as a base.
- Your customer places an order in your store.
- You'll immediately see the order information on your store's dashboard, including all the personalization information provided by Customily.
- Once the print file is ready (this usually takes around 30') Customily will send the order to PixPOD via API, and you'll be able to see the order on your PixPOD dashboard.
- Confirm the order on PixPOD to start fulfillment.
- PixPOD will start fulfillment and send updates as it goes. When the order is shipped, this update will be pushed to your Shopify order so your customer can receive their tracking information.
Click on any item to learn more about it.
Publish your product in Customily using a PixPOD product as a base
By going to start, and choosing to Publish a New product, you can select PixPOD as your POD and then pick a product to use. You can see more details on how to publish a product from a POD here.
Products published via Customily will be assigned an automatic SKU, but you can change this SKU whenever you want since it won't affect the connection of the product with PixPOD.
They will also be created with PixPOD as the vendor, with inventory stocked at PixPOD, and will have Customily assigned as their location so we can send automatic order tracking once fulfillment begins.
Important
Remember to add your PixPOD API Key for orders to run smoothly to your account. You can learn how to connect your PixPOD account to Customily here.
Seeing the order on your store
After a customer makes a purchase you'll see their order on your store's Dashboard instantly. There you will have all the customer's and product's information, including the personalization and the print file. Keep in mind print files take some time to be generated (approx 30').
Important
If you have your Shopify configured to fulfill orders automatically, your order might appear as rejected by PixPOD at first. This is because we send orders to PixPOD once the print file is ready, and this can take around 30 minutes, so at first PixPOD won't find any order. But not to worry, once the print file is ready, and the order is created on PixPOD, the fulfillment status will update automatically to accepted.
If you have your Shopify configured to fulfill orders manually, then you should wait until the print file is ready to request fulfillment, otherwise it will be rejected at first.
Seeing the order on PixPOD
Orders are sent to PixPOD when the print file is complete in Customily. This normally takes around 30 minutes. They are created with the same order number from Shopify, with all the customer's information, product information, and the print file necessary to fulfill the order.
Confirm the order on PixPOD
Orders in PixPOD will always be created as draft orders. This means you have to manually confirm each order to send it to production.
Fulfillment and tracking
Once you confirm the order, PixPOD will start working on it. You'll see fulfillment updates on PixPOD, as you would with any ordinary PixPOD order.
When the order is fulfilled and shipping begins, you will see the tracking information on PixPOD. This update will be automatically sent to your Shopify Order, together with the tracking information, so your customer can be aware that their order is being shipped and can track its progress.
Orders on Shopify will be marked as fulfilled, and the tracking number for the shipment will be added to them.