When working with Completeful and Customily, Customily will share your order information directly with Completeful via API. This means that for every order you receive of a product that has Customily, we will share with Completeful the order information (customer details, products in the order, etc.) with the unique print file needed to fulfill that personalization. 

The whole product-to-order cycle is:

1. Publish your product in Customily using a Completeful product as a base.
2. Your customer places an order in your store.
3. You'll immediately see the order information on Customily's order dashboard, including all the shoppers details and personalization information
4. Once the print file is ready (this usually takes around 20') you'll be able to confirm the order in Customily. Once it is confirmed, we will send the order to Completeful via API. At this time, you will be charged for the order, plus any costs for shipping.
5. On your Customily order dashboard, you will see the order going to fulfillment, you can keep track of it's status at all times there.
6. Completeful will start fulfillment and send updates as it goes. When the order is shipped, this update will be pushed to your store's order so your customer can receive their tracking information.
7. When fulfillment starts you will be billed for the product and shipping costs.

Click on any item to learn more about it.

Publish your product in Customily using a Completeful product as a base

By going to start, and choosing to Publish a New product, you can select Completeful as your POD and then pick a product to use. You can see more details on how to publish a product from a POD here.

If you see Completeful disabled, make sure you've integrated their API Token in your settings. You can learn how to integrate with a POD here.

Products published via Customily will be assigned an automatic SKU, but you can change this SKU whenever you want since it won't affect the connection of the product with Completeful.

Seeing the order on your store

After a customer makes a purchase you'll see their order on your Customily Order Dashboard instantly. There you will have all the customer's and product's information, including the personalization and the print file (keep in mind print files take about 20' to be generated). It's also were you can keep track of the order's status. 

As always, your orders will also be visible on your store's Orders Dashboard. Depending on the platform you are using, the details you see on the order might differ. There you will have all the customer's and product's information, including the personalization and the print file. 

Confirm the order on Customily

Orders in Customily will always be created as draft orders. This means you have to manually confirm each order to send it to production. 

To confirm orders, you can either:

• confirm all of them in bulk, by selecting the checkbox to select all orders waiting for approval, and click the clicking the "Approve Orders" button on the top right corner
• or hover over each order status that says needs approval, and approve them one by one by clicking the "Approve" button.

Fulfillment and tracking

Once you confirm the order, Completeful will start working on it. You'll see fulfillment updates on your Order Dashboard, under the Status column.

When the order is fulfilled and shipping begins, you will see the tracking information by hovering on the fulfilled status.

This update will be automatically sent to your Shopify Order, together with the tracking information, so your customer can be aware that their order is being shipped and can track its progress.

Orders on Shopify will be marked as fulfilled, and the tracking number for the shipment will be added to them.

Order billing

Once you confirm the order, you will be billed for the product costs once fulfillment starts. Then once shipping begins you will be charged for that separately. You can learn more how billing with Completeful works here.