When working with Digital on Demand and Customily, Customily will share your order information directly with Digital on Demand via API. This means that for every order you receive of a product that has Customily, we will share with Digital on Demand the order information (customer details, products in the order, etc.) with the unique print file needed to fulfill that personalization.
The whole product-to-order cycle is:
- Publish your product in Customily using a Digital on Demand product as a base.
- Your customer places an order in your store.
- You'll immediately see the order information on your store's dashboard, including all the personalization information provided by Customily.
- Once the print file is ready (this usually takes around 30') Customily will send the order to Digital on Demand via API, and you'll be able to see the order on your Digital on Demand dashboard.
- Confirm the order on Digital on Demand to start fulfillment.
- Digital on Demand will start fulfillment and send updates as it goes. When the order is shipped, this update will be pushed to your Shopify order so your customer can receive their tracking information.
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Publish your product in Customily using a Digital on Demand product as a base
By going to start, and choosing to Publish a New product, you can select Digital on Demand as your POD and then pick a product to use. You can see more details on how to publish a product from a POD here.
Products published via Customily will be created with the following settings:
- Vendor: Products will have Digital on Demand as the vendor. If you rather have your store appear as the vendor, you can change this on your product settings on Shopify.
- SKU: Products will be assigned an automatic SKU on Shopify. You can change this SKU whenever you want, as it won't affect the connection of the product with Digital on Demand or order tracking.
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Location: The location of your product will be set to Customily. You can check this by going to your Shopify product and opening the product variants to see their stock information.
This setting is required for order tracking to work properly. Customily does not fulfill or hold any products in this location—your POD provider will still handle fulfillment and shipping. The Customily location exists so that we can update your orders with tracking information when Digital on Demand starts shipping.
Important
Remember to add your Digital on Demand API Key for orders to run smoothly to your account. You can learn how to connect your Digital on Demand account to Customily here.
Seeing the order on your store
After a customer makes a purchase you'll see their order on your store's Dashboard instantly. There you will have all the customer's and product's information, including the personalization and the print file. Keep in mind print files take some time to be generated (approx 30').
Important
If you have your Shopify configured to fulfill orders automatically, your order might appear as rejected by Digital on Demand at first. This is because we send orders to Digital on Demand once the print file is ready, and this can take around 30 minutes, so at first Digital on Demand won't find any order. But not to worry, once the print file is ready, and the order is created on Digital on Demand, the fulfillment status will update automatically to accepted.
If you have your Shopify configured to fulfill orders manually, then you should wait until the print file is ready to request fulfillment, otherwise it will be rejected at first.
Seeing the order on Digital on Demand
Orders are sent to Digital on Demand when the print file is complete in Customily. This normally takes around 30 minutes. They are created with the same order number from Shopify, with all the customer's information, product information, and the print file necessary to fulfill the order.
Confirm the order on Digital on Demand
Orders in Digital on Demand will always be created as draft orders. This means you have to confirm each order to send it to production.
Fulfillment and tracking
Once you confirm the order, Digital on Demand will start working on it. You'll see fulfillment updates on Digital on Demand, as you would with any ordinary Digital on Demand order.
When the order is fulfilled and shipping begins, you will see the tracking information on Digital on Demand. This update will be automatically sent to your Shopify Order, together with the tracking information, so your customer can be aware that their order is being shipped and can track its progress.
Orders on Shopify will be marked as fulfilled, and the tracking number for the shipment will be added to them.