Integrating Merchize for Shopify or WooCommerce

Last updated: April 28, 2026

To use Merchize with Customily for Shopify or WooCommerce, the first thing you need to do is to create an account on Merchize. If you don't have an account with Merchize, you can create one here.

Once you have your Merchize account created, open your Customily app on Shopify and follow these steps.

  1. Head on to Start or Store on the left menu
  2. Go to Settings and open the Integrations tab.
  3. If you have more than one store on your account, make sure you are changing the setting of the correct store by selecting it from the top left dropdown.

    select store.png
  4. Select Merchize from the Select a provider for integration dropdown
  5. Click enable integration

    Merchize shopify.png
  6. Paste your Merchize API Key (also known as Access Token) and API Signature (also known as Base URL). Learn where you can find your Access Token and Base URL on Merchize here. 

    merchize api.png
  7. Click Save Settings at the bottom of the page.
  8. To make sure order tracking is properly synched, you will need to add Customily's webhook to your Merchize account settings. To do that, open your Merchize account, go to "Integrations" on the left menu and click API. Scroll down to the webhook section, click Add webhook.

    Add webhook.png
  9. Paste the following URL on the Webhook Endpoint 
https://sh.customily.com/provider/hooks/orderShipped?provider=merchize

And select the event: Order changed tracking

Webhook added.png

Click Add to save the webhook.