To cancel your Shopify subscription, you only need to uninstall your app on Shopify. Uninstalling your app will automatically cancel any ongoing subscriptions.
How to delete an app on Shopify:
  1. Log in to your store with the store owner's account, then go to the Settings field in the bottom right. In Settings, visit Apps and sales channels.

  2.  A list of the apps installed in your store is on display. Find the app you want to remove, then click the uninstall button.
  3. A window will pop up asking you to confirm your decision. Choose a reason for deleting under feedback, and click the delete button to permanently delete the app.

If you are using Customily on Shopify with our old pricing plans (unlimited and per-product plans)
To cancel your Customily account please contact our support team so they can assist you. 



All other e-commerce platforms

To pause or cancel your subscription, follow the steps below: 
  1. On your left menu, go to Account
  2. Open the Billing tab
  3. If you have multiple stores, make sure you select the store you want to pause or cancel from the top left dropdown.
  4. Scroll down to the end of the page.
  5. Select the option you need. 

Before canceling your subscription to Customily remember that if you choose this option all your templates, libraries and personalization information will be lost.
If you wish to save them, you should pause your account instead.


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