How to pause or cancel your Customily account

Last updated: May 7, 2026

Depending on what platform you are using Customily on, the ways to cancel are a bit different.

Pick the platform you are using, to learn how to cancel your subscription.

Shopify

To cancel your Shopify subscription, you only need to uninstall the Customily App from your Shopify store. Uninstalling the app will automatically cancel any ongoing subscriptions.

How to uninstall Customily from Shopify

  1. Log in to your Shopify admin.

  2. Go to Settings → Apps and sales channels.

    apps and sales channel.png

  3. Find Customily Product Personalizer.

  4. Click the three dots menu and select Uninstall.

    uninstall customily.png

  5. Confirm the uninstall.

Can I pause my account instead?

Shopify does not support pausing app subscriptions like Customily. The only way to stop billing is to uninstall the app from your Shopify store.

Don’t worry, uninstalling the app does not delete your content. Your templates, designs, libraries, products, and settings will remain saved, so if you decide to come back later, you can continue where you left off.

All other e-commerce platforms

To pause or cancel your subscription, follow the steps below.

Pause your account

Pausing your account temporarily disables personalization on your store while keeping all your Customily content saved, including your templates, designs, libraries, products, and personalization settings.

If you decide to come back later, you can simply reactivate your subscription and continue where you left off.

To pause your account:

  1. Log in to your Customily account on app.customily.com/signin

  2. On the left menu, go to Account and open the Billing tab

    account.png

  3. If you have multiple stores under the same account, select the store you want to pause from the top-left dropdown

    switch stores.png

  4. Scroll down to the bottom of the page

  5. Select Pause subscription

    pause account.png

  6. Enter your password to confirm

You can reactivate your account later and continue where you left off.

Cancel your account

Canceling your account permanently removes your Customily data, including your templates, libraries, and personalization information.

If you may want to use Customily again in the future, we recommend pausing your account instead.

To cancel your account:

  1. Log in to your Customily account on app.customily.com/signin

  2. On the left menu, go to Account and open the Billing tab

    account.png

  3. If you have multiple stores under the same account, select the store you want to cancel from the top-left dropdown

    switch stores.png

  4. Scroll down to the bottom of the page

  5. Select Cancel subscription

    cancel account.png

  6. Enter your password to confirm

Important

Canceling your account permanently removes your Customily data, including your templates, designs, libraries, products, and personalization settings.

If you may want to use Customily again in the future, we recommend pausing your account instead.