To use Printful with Customily for Etsy, the first thing you need to do is to create an account on Printful. If you don't have an account with Printful, you can create one here.

Once you have a Printful account, you will need to add them as a Production Partner on your Etsy shop. Etsy requires stores to disclaim who is fulfilling the products for them. So for Customily to be able to send the orders from Etsy to Printful we need this information to be added to your Etsy account.

Follow these steps to add Printful as a production partner on your Etsy.

  1. Sign in to your Etsy account.
  2. Go to your Shop Manager, and choose Settings.
  3. Select Production partners.
  4. Select Add a new production Partner and fill out the following information:
    • - Production partner:  printful
    • - Location: Chatsworth, CA
    • - About your partnership: You can simply put "A production partner", or fill in a short description of why you like to work with them if you're feeling inspired.
    • - Production partner:  select the following statements
      "I don't have the technical ability to make it entirely by myself"
      "I design everything myself"
      "They do everything for me"
  5. Once done, you can click Show Preview to see how it will appear in your store.
  6. Click Save Partner and you are done!


If you were already working with Printful on your Etsy store, you might have the Production Partner for them already created. You must check that you are using the same names as we provided in the steps above, otherwise, Customily won't recognize them.

Once you have Printful added as your Production Partner, open your Customily app on Shopify and follow these steps.

  1. Head on to Start or Store on the left menu
  2. Go to Settings and open the Integrations tab.
  3. If you have more than one store on your account, make sure you are changing the setting of the correct store by selecting it from the top left dropdown.
    Etsy provider.png
  4. Select Printful from the Select a provider for integration dropdown
  5. Click enable integration
    Etsy Printful.png
  6. Paste your Printful API Key (also known as API token). Learn where you can find your API Token on Printful here.
    Etsy Printful Token.png
  7. Click Save Settings at the bottom of the page.


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