Templates are the backbone of Customily, they contain all the information for a specific product to be personalized with a design. We could say it is the complete blueprint of your personalized product which includes: the design placed on the print file with its correct dimensions and quality to be printed, and the mockup (we also call it preview) with the design placed on the product picture ready to showcase it to customers.

They are what you use on your store to connect your listings with Customily. So, in order for a product listing to have personalization it needs to be connected with a template.


Templates are automatically created when you select a Base Product and a Design from the Start menu, by combining the two of them. However, you can also create templates from scratch by manually inputting all the information for your personalized product (print file, design, mockup images, etc.).

As you can imagine, templates contain lots of information, which is why they are configured in 3 steps to keep things organized.

Step 1: Print file settings

This is where you'll configure all your print details such as size, format, color mode, and quality. It is also where you create your design (add texts, clipart, etc.)

template step 1.png

You can learn more about step 1 here.

Step 2: Preview settings

This is where you'll configure the product mockup that your customers will see on your store, meaning you'll place the elements from the print file on the actual image of the product.

templates step 2.png

You can learn more about step 2 here.

Step 3: Final review

This will be your ✨aha✨ moment, the place where you can see how the preview and the print file work coordinately.


You can learn more about step 3 here.

What is the difference between Templates, Designs, and Base Products?

When choosing a Base Product and a Design, you are combining them to create a Template. Essentially, the Design gets placed inside the Product Base on both the print file and the mockup. This results in a Template that has perfect Print file and Preview settings.

So using Designs and Base Products is an efficient and hassle-free way of creating Templates because you don't have to manually input the print file and preview settings for your products every time. This is especially useful if you sell multiple versions of the same product with different designs (such as t-shirts for different occasions) or if you offer the same design across a wide range of products.


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