To use any POD on Customily, the first thing you need to do is to create an account on that POD service. 

The first thing you need to do to offer POD products on Etsy, is to add them as a Production Partner. Etsy requires stores to disclaim who is fulfilling the products for them. So for Customily to be able to send the orders from Etsy to the POD we need this information to be added to your Etsy account.

If you haven't already, follow these steps to add the POD as a production partner on your Etsy.

Add the POD as a production partner on your Etsy store

To offer POD products on Etsy, they require you to disclaim who is fulfilling those products for you. So for Customily to send the orders from Etsy to the POD we need this information to be added to your Etsy account.

  1. Sign in to your Etsy account.
  2. Go to your Shop Manager, and choose Settings.
  3. Select Production partners.
  4. Select Add a new production Partner and fill out the following information about your POD:
    • - Production partner:  Use the name provided in the table below
      If your POD is use this as Production Partner
      Casestry casestry
      CustomCat customcat
      Gearment gearment
      Gelato gelato
      Printful printful
      Printify printify
      Shine On shineon
    • - Location: Use the POD's location
    • - About your partnership: You can simply put "A production partner", or fill in a short description of why you like to work with them if you're feeling inspired.
    • - Production partner:  select the following statements
      "I don't have the technical ability to make it entirely by myself"
      "I design everything myself"
      "They do everything for me"
    Your production partner information should look something like this:
    Add Printful as production partner to etsy
  5. Once done, you can click Show Preview to see how it will appear in your store.
  6. Click Save Partner and you are done!


If you were already working with the POD on your Etsy store, you might have the Production Partner for them already created. You must check that you are using the same names as we provided in the table above, otherwise, Customily won't recognize them.

Once you have your POD account created, and the POD added as a Production Partner on your Etsy store you'll need to add the POD on Customily.

Add the POD information on Customily

  1. Log in to your Customily account
  2. Head on to Start or Store on the left menu
  3. Go to Settings and open the Integrations tab.
  4. If you have more than one store on your account, make sure you are changing the setting of the correct store by selecting it from the top left dropdown.
    select store etsy.png
  5. Select the POD provider you want to work with from the dropdown
  6. Click enable integration
    enable integration etsy.png
  7. Fill in the required information for that POD. If you have multiple integrations, the new one you added will appear at the bottom of the list.
    add POD info etsy.png
  8. Once you filled in all the information click Save Settings at the bottom of the page.

Keep in mind

Each POD requires slightly different information. You can check our articles on each POD to understand what information each one needs and how to obtain it.



If you get an Invalid Key message, this means you have entered the API key or token for that POD incorrectly. API keys and be very long numbers, so double-check that you are copying and pasting the entire number given by your POD.
invalid key.png

If you are not sure if you are getting the correct keys/tokens, you can check our guides on where to get this information from each POD.



Was this article helpful?

0 out of 0 found this helpful
Have more questions? Submit a request